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AdamSneed

Case Study

Operations & Scale

Career progression at GCS Technologies from Datacenter Lead to Technical Support Manager to Director of Operations over a nine-year period.

Leadership Arc

  • Managed a 30-person team and owned business-unit delivery quality.
  • Directed P&L execution and strategic initiatives tied to recurring growth.
  • Exceeded revenue targets for seven consecutive quarters.

Operational Improvements

  • Built internal training programs that increased utilization from 73% to 86%.
  • Implemented customer feedback loops that improved retention and service predictability.
  • Standardized escalation and delivery processes for better reliability under load.

Foundation

Started on bare metal and progressed through each stack layer into architecture and executive operations, which now informs practical decision-making across security and AI systems work.